Charm Jewelry Disclaimer
- Each piece is assembled by hand, by trained professionals.
- We carefully replace each jump ring instead of using the ones that come with the charms to ensure quality. (constructed with strong stainless steel, sterling or 14k gold filled rings.)
- The rings we use are very strong, but they are not soldered on. Just like any charm jewelry they can be pulled, snagged or fall off with wear.
- We make no guarantees about the longevity of the charms. Plated charms are not meant to be worn regularly without showing signs of wear. All charms do not last the same amount of time. All charms are not designed to get wet. If you have a charm which has started to show signs of wear, the great thing is as they can be easily switched out for a fresh one or a new design!
- If you experience a quality issue with your chain or clasp within 30 days, bring it in or contact us and we will repair the piece for no charge.
- If you lose your jewelry, we do NOT cover a replacement. Losing our jewelry is no different than losing any jewelry that you own. Losing jewelry is very sad and if you’re kind about it, we may even work with you on a discounted replacement, but replacing lost jewelry is absolutely not our responsibility.
- If you encounter an issue with your pieces, please reach out, we are humans and we are here to help, but if you post about it online before contacting us for a resolution, you will find your options very limited.